1. Introduction

Welcome to Nepa Gems Pty Ltd (“Company”, “we”, “our”, or “us”). By accessing or using our website, services, or purchasing products from us, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website.

2. Company Information

Nepa Gems Pty Ltd
Website: www.nepagems.com

3. Products and Services

We specialize in gemstones, jewelry, and related products. All product descriptions, pricing, and availability are subject to change without notice.

We make reasonable efforts to ensure product images and descriptions are accurate; however, actual colors and appearance may vary.

4. Pricing and Payments

  • All prices are listed in applicable currency unless stated otherwise.
  • Payments must be completed before orders are processed.
  • We reserve the right to cancel any order due to pricing errors or suspected fraud.

5. Shipping and Delivery

  • Delivery times are estimates only.
  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen events.
  • Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

  • Returns may be accepted within a specified number of days after delivery.
  • Items must be unused and in original condition.
  • Customized or special-order products may not be refundable.

Refunds will be processed after inspection and approval.

7. Intellectual Property

All website content including logos, images, text, graphics, and designs are the property of Nepa Gems Pty Ltd and may not be copied or reproduced without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Nepa Gems Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems
  • Upload harmful software or malicious code
  • Misuse website content

10. Privacy

Your use of our website is also governed by our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by the laws applicable in Australia.

13. Contact Information

For questions regarding these Terms, contact:

Email: info@nepagems.com
Website: Nepa Gems Contact Page